Insights on AI, call management, and technology for UK care homes.
25 May 2026
NHS GP practices rolling out AI receptionists are already receiving patient complaints. Care homes evaluating phone AI need to understand why the context is different — and what actually works.
25 May 2026
The Data (Use and Access) Act 2025 enforcement provisions came into force in February 2026. Here's what care home managers should check before deploying any AI phone tool.
18 May 2026
The CQC consultation closes 12 June 2026. The new adult social care framework publishes summer 2026, with implementation from late 2026. Here's what care home managers can do in the gap.
18 May 2026
Both use AI. Both are described as 'monitoring'. But AI room monitoring and AI call monitoring solve completely different problems in a care home — here's the distinction.
11 May 2026
The CQC consultation on the new adult social care assessment framework closes 12 June 2026. A practical guide for care home managers on what to say — and what evidence to point to.
11 May 2026
NHS England's April 2026 guidance on AI ambient scribes sets the governance bar for any AI that listens to care conversations. Here's how it translates to phone AI in care homes.
4 May 2026
CQC has signalled a target of 9,000 adult social care assessments annually. Here's what the higher inspection probability means for evidence preparation in 2026.
4 May 2026
Care England has warned that AI-generated CQC policies put inspection ratings at risk. Here's what inspectors are looking for instead.
27 April 2026
Care homes have three main options for tracking enquiry calls — call tracking, a care CRM, or AI call monitoring. Here's what each does and where they overlap.
27 April 2026
The CQC's draft adult social care framework names 'listening to and responding to feedback' as a Responsive KLOE. Here's the evidence inspectors will expect.
23 April 2026
The CQC is replacing the Single Assessment Framework with four sector-specific frameworks. Here's what that means for adult social care providers and the evidence inspectors expect.
23 April 2026
Ofcom's ban on leased Global Titles came into force on 22 April 2026, closing a route used to spoof UK mobile numbers. Here's what care homes should expect.
15 April 2026
The CQC is refining its Single Assessment Framework for 2026. Here's what the updated quality statements mean for care home evidence and technology.
14 April 2026
A practical guide to technology spending for care home managers — what's proven, what's emerging, and where to get the most value from a limited budget.
10 April 2026
A practical guide to AI technology in UK care homes — from call management and fall detection to compliance reporting. What's real, what's hype, and where to start.
7 April 2026
85% of care home enquiry callers won't call back if they can't reach someone. Here's how missed calls affect occupancy and what you can do about it.
5 April 2026
Good communication with families is one of the most important factors in care home reputation and CQC ratings. Here's what good looks like and how to build it.
3 April 2026
How care home managers can use AI and technology tools to build ongoing CQC evidence — from call logs and communication records to compliance reporting.
31 March 2026
A comparison of AI receptionists and virtual receptionist services for UK care homes — covering cost, availability, care sector knowledge, and what to consider.
28 March 2026
Most care home enquiries happen outside office hours. Here's what happens when those calls go unanswered — and why it matters more than you think.
27 March 2026
UK businesses receive billions of nuisance calls per year. Care homes are hit harder than most because they can't afford to ignore any call. Here's the real cost.
24 March 2026
CareTime's Morning Brief is a daily email that gives care home managers a complete summary of the previous day's calls — flagged items, patterns, and time saved.
20 March 2026
A practical guide for care home managers comparing phone system options — landlines, VoIP, cloud systems, and how AI call management fits in.
CareTime