AI Call Monitoring for Care Homes
CareTime's Silent Guard monitors your care home's incoming calls, screens out nuisance callers, and delivers a clear Morning Brief to your registered manager each morning. No hardware. No phone system changes. Up and running in under a week.
Try it for £49 — 30 day pilotCareTime's Silent Guard is an AI call monitoring service built specifically for UK care homes. It connects to your existing phone line — no new hardware, no number changes — and monitors every incoming call. Each morning, your registered manager receives a Morning Brief email by 8am: a summary of the previous day's call activity, screened callers, and any items that need attention. The pilot is £49 for 30 days.
Silent Guard handles three things: identifying what calls came in, filtering nuisance callers before they reach your staff, and surfacing anything that needs a follow-up.
Every incoming call is assessed against known spam and marketing databases and analysed for call behaviour patterns. Calls identified as likely nuisance or sales calls are flagged before they reach your team. Genuine callers — families, GPs, pharmacies, local authority contacts — ring through as normal.
Over time, Silent Guard builds a contact database specific to your home, improving accuracy as it learns your call patterns.
Each morning by 8am, your registered manager receives a short summary email covering:
The Morning Brief is designed to be read in under two minutes. It gives your manager visibility over communications without adding to their workload.
Silent Guard maintains an ongoing log of call activity: volumes, response patterns, screened calls, and flagged items. These records can be used as supporting evidence during CQC inspections — particularly relevant to the Well-Led and Responsive quality statements, which assess how care homes manage communications and respond to families.
Silent Guard is a monitoring and screening service, not an answering service. It does not answer calls on your behalf or interact with callers directly. CareTime's AI Receptionist — currently in development — handles inbound call answering and is designed to work alongside Silent Guard. Find out more about the AI Receptionist.
Setup takes less than a week. Email support is available throughout.
| Plan | Price | What's included |
|---|---|---|
| 30-Day Pilot | £49 / 30 days | Full Silent Guard access, daily Morning Brief, email support |
| Standard | £99 / month | As above, ongoing |
No long-form contract. Cancel any time. Pilot members receive preferred pricing when they continue.
No. Silent Guard works alongside your existing landline or VoIP system. Setup takes less than a week and requires no new hardware.
The Morning Brief is a daily email delivered to your registered manager by 8am. It summarises all calls from the previous day — flagging unusual patterns, screened callers, and any contacts worth following up.
Silent Guard cross-references incoming numbers against known marketing and spam databases, analyses call patterns, and uses call duration and behaviour signals to identify likely nuisance callers. Your team can also flag numbers directly.
Yes. CareTime is UK-based, UK-hosted, and meets UK GDPR requirements. Data is processed within the UK.
The pilot is £49 for the first 30 days. After the pilot, Silent Guard is £99/month. No long-form contract.
£49 for 30 days. Full setup. No long-form contract. No phone system changes.
Start the 30-day pilot
CareTime