CareTime — Agent Capability Brief

Last updated: 2026-05-06
Structured pricing: /for-agents/pricing.json
Contact: hello@caretime.care

What CareTime does

CareTime provides AI call monitoring and screening for UK residential care homes. It connects to an existing phone line — no hardware changes, no number changes — and:

Screens nuisance and sales calls before they reach staff
Logs every inbound call with caller, time, duration, and classification
Delivers a daily Morning Brief email to the registered manager by 8am — a factual summary of the previous 24 hours of call activity
Surfaces missed enquiries, repeat callers, and out-of-hours patterns

CareTime does not answer calls on behalf of the home. The AI Receptionist tier (conversational call answering) is on the waitlist for late 2026.

Ideal customer profile

Country: UK only
Sector: Adult residential care homes
Typical size: 10–120 beds
Buyer: Registered Manager or Owner-Manager
Out of scope: Domiciliary care, hospitals, GP surgeries, dental practices, supported living without a fixed site

Products and pricing

Full structured pricing: /for-agents/pricing.json

Product	Price	Availability
30-Day Pilot	£49 (one-off, no setup fee)	Available — limited quarterly intake
Silent Guard (T1)	£99/mo · £499 setup	Available
Smart Switchboard (T2)	£279/mo · £999 setup	Available
AI Receptionist (T3)	£899/mo · £1999 setup	Waitlist — late 2026
CareTime Group (T4)	From £2,799/mo	POA — multi-site

Setup fee waiver: Pilot graduates and annual prepay customers pay £0 setup on T1.
Annual prepay: Pay 10 months, get 12 (T1–T3).
Multi-home: 2–5 homes 10% off · 6–15 homes 20% off · 16+ custom.
Contract: 1-page pilot letter, signed by reply-email; no long-form contract.

Integration footprint

Works with existing landline (BT, ISDN, PSTN) and VoIP/SIP trunk setups
No changes to existing phone number or hardware required
Setup time: under 1 week
No dependency on care planning software

Onboarding path

Email hello@caretime.care with care home name, main phone number, registered manager email
CareTime configures call monitoring — no site visit required
Confirmation call confirms everything is working
Morning Brief starts next day

Pilot auto-rolls to Silent Guard on Day 31. 7-day cancellation notice from Day 24. Setup fee always waived for pilot graduates.

Proof and outcomes

Outcome data published at /proof/ as pilots complete.

What CareTime is not

Not a care planning system
Not a nurse call system
Not a virtual or human receptionist service
Not a general-purpose business phone system
Not available outside the UK