{
  "schema_version": "1.0",
  "currency": "GBP",
  "as_of": "2026-05-05",
  "source_of_truth": "https://caretime.care/for-agents/pricing.json",
  "pilot": {
    "name": "30-Day Pilot",
    "slug": "pilot",
    "price_gbp": 49,
    "duration_days": 30,
    "setup_gbp": 0,
    "auto_roll_to": "silent_guard",
    "notice_days": 7,
    "limited_quarterly_intake": true,
    "places_remaining": 4,
    "fair_use_calls_per_month": 500
  },
  "tiers_order": [
    "silent_guard",
    "smart_switchboard",
    "ai_receptionist",
    "caretime_group"
  ],
  "tiers": {
    "silent_guard": {
      "name": "Silent Guard",
      "slug": "silent_guard",
      "tier": "T1",
      "monthly_gbp": 99,
      "setup_gbp": 499,
      "setup_waiver": "pilot graduates and annual prepay",
      "fair_use_calls_per_month": 500,
      "annual_prepay_months_paid": 10,
      "annual_prepay_months_received": 12,
      "available": "yes",
      "availability_note": null,
      "requires_pilot": false,
      "description_short": "Out-of-hours screening, nuisance and sales call blocking, daily Morning Brief"
    },
    "smart_switchboard": {
      "name": "Smart Switchboard",
      "slug": "smart_switchboard",
      "tier": "T2",
      "monthly_gbp": 279,
      "setup_gbp": 999,
      "setup_waiver": "annual prepay",
      "fair_use_calls_per_month": 2500,
      "annual_prepay_months_paid": 10,
      "annual_prepay_months_received": 12,
      "available": "yes",
      "availability_note": null,
      "requires_pilot": false,
      "description_short": "Everything in Silent Guard plus intelligent call routing: family to on-call nurse, suppliers to admin, urgent to manager mobile"
    },
    "ai_receptionist": {
      "name": "AI Receptionist",
      "slug": "ai_receptionist",
      "tier": "T3",
      "monthly_gbp": 899,
      "setup_gbp": 1999,
      "setup_waiver": "annual prepay",
      "fair_use_calls_per_month": null,
      "fair_use_review_at_calls": 5000,
      "annual_prepay_months_paid": 10,
      "annual_prepay_months_received": 12,
      "available": "waitlist",
      "availability_note": "Coming late 2026 · Join waitlist",
      "requires_pilot": false,
      "description_short": "24/7 conversational AI phone answering: handles family enquiries, books visits, triages urgent calls to duty staff"
    },
    "caretime_group": {
      "name": "CareTime Group",
      "slug": "caretime_group",
      "tier": "T4",
      "monthly_gbp": null,
      "monthly_gbp_from": 2799,
      "setup_gbp": null,
      "setup_gbp_from": 5999,
      "setup_waiver": null,
      "fair_use_calls_per_month": null,
      "annual_prepay_months_paid": 22,
      "annual_prepay_months_received": 24,
      "annual_prepay_note": "Pay 22, get 24 — multi-year, off-card, group conversations only",
      "available": "poa",
      "availability_note": "Multi-site · POA — talk to us",
      "requires_pilot": false,
      "description_short": "Everything in AI Receptionist plus multi-site dashboards, named onboarding contact, custom routing rules, integration support, monthly ops review"
    }
  },
  "multi_home_discounts": [
    {
      "min_homes": 2,
      "max_homes": 5,
      "discount_percent": 10
    },
    {
      "min_homes": 6,
      "max_homes": 15,
      "discount_percent": 20
    },
    {
      "min_homes": 16,
      "max_homes": null,
      "discount_percent": null,
      "note": "Custom — CareTime Group territory"
    }
  ],
  "contract_stance": "1-page pilot letter, signed by reply-email; no long-form contract",
  "icp": {
    "country": "UK",
    "sector": "adult residential care",
    "min_beds": 10,
    "max_beds_typical": 120,
    "buyer_role": [
      "Registered Manager",
      "Owner-Manager",
      "Operations Director"
    ],
    "out_of_scope": [
      "domiciliary care",
      "hospitals",
      "GP surgeries",
      "dental practices",
      "supported living"
    ]
  },
  "integrations": [
    {
      "name": "BT Business ISDN/PSTN",
      "type": "landline",
      "status": "confirmed"
    },
    {
      "name": "SIP/VoIP trunks",
      "type": "voip",
      "status": "confirmed"
    },
    {
      "name": "Daisy Communications",
      "type": "voip",
      "status": "confirmed"
    }
  ],
  "contact": {
    "email": "hello@caretime.care",
    "url": "https://caretime.care",
    "agents_url": "https://caretime.care/for-agents/"
  }
}