AI Receptionist for Care Homes
CareTime's AI receptionist answers calls for your care home around the clock. It handles family enquiries, books visits, filters sales calls, and routes urgent matters to duty staff — so your team can stay focused on residents.
Research shows that 85% of people enquiring about care home places will not call back if they can't speak to someone. Every missed call is a potential lost resident.
But care home staff are busy. They're helping residents, managing medication rounds, dealing with visitors, and handling emergencies. The phone ringing is an interruption, and there aren't always enough staff to answer it promptly — especially outside office hours, during shift changes, or at weekends.
This means enquiries go unanswered. Families move on to the next home on their list. And your occupancy takes the hit.
CareTime's AI receptionist sits on your phone line and handles incoming calls using natural language AI built specifically for the care sector. It doesn't replace your staff — it makes sure no call goes unanswered when they're busy.
What it handles:
What your team receives:
Every call is logged and summarised. Your registered manager gets a daily Morning Brief by 8am covering all calls, outcomes, and any items that need follow-up.
Many care homes have considered virtual receptionist services — a human working remotely who answers your phone. Here's how the two compare:
| Feature | AI Receptionist | Virtual Receptionist |
|---|---|---|
| Availability | 24/7, every day | Limited hours, staffing dependent |
| Multiple simultaneous calls | Yes | No — one call at a time per person |
| Care sector knowledge | Trained specifically for care | Generic call handling |
| Cost | £899/month (waitlist) | £300-500+/month |
| Setup time | Days | Weeks |
| Consistency | Same quality every call | Varies by operator |
CareTime's AI receptionist is launching soon. In the meantime, you can start with Silent Guard — our AI call monitoring service that screens nuisance calls, tracks interruptions, and delivers a daily Morning Brief.
Silent Guard is available now as a 30-day pilot for £49. When the AI Receptionist launches, pilot members get first access.
An AI receptionist answers incoming calls on behalf of your care home using natural language AI. It can handle family enquiries, provide information about your home, book visits, and route urgent calls to duty staff — available 24 hours a day, 7 days a week.
A virtual receptionist is a human working remotely. An AI receptionist is always available, handles multiple calls simultaneously, never calls in sick, and costs significantly less. CareTime's AI is also trained specifically for the care sector, so it understands the language and sensitivity needed when speaking with families.
The AI uses natural, conversational language designed for the care sector. It introduces itself clearly and handles calls with the sensitivity families expect. If a caller needs to speak to a person, the AI transfers them to duty staff immediately.
Yes. The AI triages calls by urgency. Calls from GPs, hospitals, pharmacies, and distressed family members are flagged and routed directly to the appropriate staff member.
No. CareTime works alongside your existing phone setup. There's no hardware to install and no disruption to your current system.
CareTime's AI Receptionist is on the waitlist at £899/month — register your interest to be notified at launch. In the meantime, start with Silent Guard for £49 as a 30-day pilot.
£49 for 30 days. AI call monitoring with daily Morning Brief. Pilot members get first access to the AI Receptionist.
Secure Your Pilot Space
CareTime