AI Call Screening for Care Homes
Care homes can lose hours every week to nuisance calls. That's time your team should be spending with residents. CareTime's Silent Guard uses AI to screen incoming calls, block sales and spam, and give you full visibility of every interruption.
Try it for £49 — 30 day pilotEvery care home in the UK deals with the same interruption: the phone rings, a carer stops what they're doing, and it's another sales call. Energy suppliers, insurance brokers, recruitment agencies, equipment vendors — they call daily, sometimes multiple times a day.
Ofcom estimates UK businesses receive over 4.4 billion nuisance calls and texts per year. Care homes are disproportionately affected because they can't screen calls — every ring could be a family member, a GP, or an emergency.
The real cost isn't the 30 seconds on the call. It's the 5-10 minutes of lost focus afterwards. Multiply that across a week and your team is losing hours of productive time to calls that add zero value.
CareTime's Silent Guard sits between your phone line and your team. It uses AI to analyse incoming calls and sort them into three categories:
There's no hardware to install. No changes to your phone system. Setup takes less than a week.
Every day by 8am, your registered manager receives a Morning Brief — a summary email covering:
This isn't just call blocking. It's call intelligence — giving you visibility you've never had before over what's actually happening on your phone lines.
CQC inspectors look for evidence that care homes are well-led and responsive. Silent Guard's call logs and Morning Briefs provide documented evidence of how your home manages communications, responds to enquiries, and protects staff time for resident care.
| Plan | Price | What's included |
|---|---|---|
| 30-Day Pilot | £49 for 30 days | Full setup, live use, Morning Briefs, direct support |
| After pilot | £99/month | Ongoing call screening and reporting |
No long-form contract. No commitment after the pilot. Pilot members receive preferred pricing.
CareTime's Silent Guard monitors incoming calls using AI. It identifies nuisance and sales calls, filters them before they reach your staff, and logs every interruption so you can see exactly how much time is being lost.
No. Silent Guard works alongside your existing phone setup. There's no hardware to install and no disruption to your current system.
Yes. CareTime is UK-based, UK-hosted, and fully GDPR compliant. Call data is processed securely and never shared with third parties.
The pilot is £49 for 30 days with full setup included. After the pilot, call screening sits at £99 per month. No long-form contract.
Important calls from families, GPs, pharmacies, and other genuine callers are passed through normally. Only nuisance and sales calls are filtered.
£49 for 30 days. Full setup. No long-form contract. No phone system changes.
Secure Your Pilot Space
CareTime