See Everything That Happens On Your Care Home Phones—Without Changing a Thing
Get real, actionable insights from your own calls. No new equipment, no system changes.
No disruption for staff. Instantly improve compliance, safety, and peace of mind—using the phones you already have.
The Everyday Phone Problem in Care Homes
Phones ring constantly in busy care environments. Often the calls that get answered are sales calls, while important calls are delayed, diverted, or passed between staff.
Each interruption costs time, focus, and continuity of care — and there’s rarely any visibility into what really happened after the call ends.
What those interruptions quietly cost
In a typical care home, it’s common to receive several unsolicited or misdirected sales calls each day.
If around 7 calls per day interrupt staff — often involving an initial answer and a second interruption when the call is forwarded — this can amount to roughly 25–30 minutes of lost staff time per day.
At an average fully-loaded staff cost of around £15 per hour, that equates to close to £1,800 per year spent handling calls that add no value to care.
This estimate doesn’t attempt to measure the additional cost of broken concentration or refocusing in a busy care environment.
Introducing Silent Guard
Works Invisibly—No Disruption to Staff
Silent Guard lets you see everything that happens on your phones, without changing a thing. Staff notice nothing. You gain daily intelligence—delivered safely, quietly, and with zero disruption.
Over time, Silent Guard builds a trusted understanding of who’s calling and their relationship to the home — always with human approval, never assumptions.
- Morning Brief arrives at 8am with real insights
- AI categorizes every call for you
- Be alerted to distressed or urgent callers instantly
- Tracks unknown numbers, missed calls, and more
- Nothing changes operationally—you can stop at any time
How Your Pilot Works
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1
Start your Silent Guard pilot—see every call, no changes needed.
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2
Receive your Morning Brief email at 8am—real call intelligence, every day.
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3
Pilot is safe and reversible. Stop anytime—no disruption, no risk.
“Your phones work exactly the same. Staff notice nothing. You see everything.”
Silent Guard
Start Every Day Knowing
Your Morning Brief arrives at 8am
A premium executive report—delivered direct to your inbox. Instantly see everything that happened yesterday and overnight, including urgent calls and actionable insights. Get a clear overview of yesterday's calls, overnight activity, and anything important that occurred since the previous morning, all structured for rapid decision-making.
Feature Highlights
- Distressed Caller Alerts
- Category Breakdown
- Urgency Scoring (1-10)
- Unknown Number Tracking
- Weekly Trend Analysis
Insights You've Never Had Access To
Silent Guard: Tiered Features for Every Care Home
Unlock powerful, actionable reporting with Silent Guard. Track communication patterns, identify urgent needs, and see the time you're saving—all in one place.
Silent Guard 🔒
Silent Guard gives you instant, daily insights into every call—helping you improve safety, compliance, and peace of mind with zero changes to your phones. Join our pilot phase for early access and see the difference for your care home.
Upgrade Later: AI Receptionist 🤖
When you're ready, Phase 2 lets you upgrade to the AI Receptionist—fully automated call handling, built on the insights and rules you've already developed. No rush, no pressure.
Call Volume Trends
See busiest days and hours
Family Tracking
Know when relatives call most
Medical Touchpoints
Track GP and hospital calls
Spam Detection
See filtered sales calls
Sentiment Analysis
Detect worried callers
Urgency Scoring
Every call rated 1-10
Caller ID
Build address book over time
Time Saved
Quantify ROI in hours
What Comes After Silent Guard
AI Virtual Receptionist
When your care home is ready, step up to the next level of digital support. Our AI Virtual Receptionist is always available and attentive—making communication effortless for everyone.
- Instantly answer and route every call to the correct person
- Reduce interruptions for staff
- Give families and professionals a seamless experience
Why Care Homes Start with Silent Guard
Some homes use Silent Guard to identify urgent or distressed callers. Others use it simply to keep a clear finger on the pulse — seeing patterns, pressure points, and what really happens on the phones as the outside world connects with the home.
Either way, nothing changes operationally. You observe first, then decide what to do next.
Brand Foundation
Your trusted technology partner in care
CareTime.care empowers care homes and healthcare providers with reliable, modern technology. We specialise in seamless communications, intelligent automation, and digital safety—delivering peace of mind for professionals and the people they support. Our expertise helps you focus on what matters most: quality care.
Our Core Values
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Trust
Dependable expertise and transparent partnership, trusted by care professionals across the UK.
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Support
Genuine, ongoing guidance and rapid help whenever it’s needed, so you can focus on care.
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Innovation
Advancing care with smart, secure, and future-ready technology tailored to your needs.
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Real Feedback from a UK Carehome Manager
Hear how our AI virtual receptionist has made a real difference for carehome staff and families.
The AI virtual receptionist has transformed our front desk. It filters out sales calls and handles genuine enquiries so professionally—families regularly comment on how friendly and clear the calls are. Our staff now spend less time answering the phone and more time with residents. It's been a real game-changer for us.
Why CareTime is Different
CareTime stands apart because we have hands-on experience in the residential care industry. We understand the unique challenges and priorities of care homes, and know how to interpret and act on industry-specific call data. Our team brings real-world expertise, so every insight and recommendation is tailored to the realities of care environments.
Frequently Asked Questions
Can't find the answer you're looking for? Reach out to our customer support team.
- No. Silent Guard works with your existing phones—no changes needed.
- No. The system is invisible and doesn’t affect staff routines.
- Yes. Everything is designed for care sector compliance and privacy.
- You review your results and decide next steps—no pressure.